Best C_C4H510_04 Exam Questions For Good Preparation – SAP C_C4H510_04 Real Questions and Answers

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1. Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Countries, business processes, integrations

Countries, data workbench, form templates

Countries, workflow rules, integrations

Countries, business processes, business users

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2. Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Ticket

Visit

Maintenance plan

Contract

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3. Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

Set up deals

Maintenance plan

Scoping attribute set

Maintenance measurement and readings

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4. Which item can be assigned to organizational structures, team assignments and workflow rules?

Service agent

Business role

Business user

Employee

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5. Which of these objects are NOT associated with SAP Jam groups?

Products

Sales orders

Opportunities

Tickets

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6. Which feature is used to limit values in a drop-down list?

Extension fields

Adaptation

Personalization

Code list restriction

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7. Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

You can use a console to write SQL statements.

You can add custom fields in data sources and reports.

You can access data base and check raw data in tables.

You can save report views and make them available to users.

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8. You set up an e-mail channel to process incoming tickets and create new customers for unknown senders .

Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

Switch from channel type B2B to B2

Switch from channel direction inbound to outbound.

Switch from channel type B2C to B2

Switch from channel direction outbound to inbound.

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9. What is required to set up the organizational structure correctly?

The root node/uppermost node must be defined as a service organization.

The root node/uppermost node must be defined as a company.

The root node/uppermost node must be defined as a sales organization.

The root node/uppermost node must be defined as an enterprise.

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10. For which element do you maintain attributes such as password and security policy?

Employee

Business role

Business user

Service agent

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11. When should you use the templates provided in the Data Workbench?

When the Mass Change Account Data tool is used

When customer data needs to be loaded quickly

When there is unstructured legacy data

When data volume is low

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12. What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

Offline access is available

Existing reports can be reused

No security issues with mashup outside of corporate network

Real-time data access

No additional authorization concept is required

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13. Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

Inner join data sources

Web service message monitoring

Custom reports

Standard reports

Interactive dashboards

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14. What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Employees

Territories

Incidents

Service agents

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