CompTIA A+ Certification (Core 2 Exam) 220-1002 Test Questions

Regina2021-08-12T03:16:14+00:00

CompTIA A+ certification is an entry-level certification which requires to pass both 220-1001 CompTIA A+ Certification Exam: Core 1 and 220-1002 CompTIA A+ Certification Exam: Core 2 successfully. Today, we will introduce you the CompTIA A+ certification (Core 2 Exam) 220-1002 test questions to help you complete one of the two exams first. 220-1002 Core 2 test questions are based on the exam description. The professional team have collected the actual exam questions covering the topics of installing and configuring operating systems, expanded security, software troubleshooting and operational procedures. We can be sure that you can pass CompTIA A+ Certification Exam: Core 2 220-1002 exam with the real and valid practice exam questions.

Read 220-1002 free questions to check the CompTIA A+ certification Core 2 exam questions.

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1. A Linux user wants to use the grep command to identify every file name in the current directory that contains the word "mandatory.

Which of the following commands would BEST accomplish this?

grep -d mandatory *

grep -i mandatory *

grep mandatory file

grep mandatory *

2. Joe, an end user, has been prompted to provide his username and password to access the payroll system.

Which of the following authentication methods is being requested?

Single-factor

Multifactor

RADIUS

TACACS

3. A workstation needs to be hardened against brute force attacks. It also needs to be protected if a user walks away and leaves the computer unlocked.

Which of the following would harden the workstation as required? (Select TWO).

Set up a failed attempts lockout setting.

Enable a screen saver password.

Use a stronger Active Directory password.

Disable local logon time restrictions.

Create a BIOS password

Enforce a password reset policy.

4. A technician is installing the latest OS on a user’s system. The user wants all of the settings and file to remain intact during the installation.

Which of the following upgrade methods should the technician use?

network installation

clean install

in-place upgrade

image deployment

5. A technician is able to connect to a website: however, the technician receives the following error, when alternating to access a different website: Page cannot be displayed.

Which of the following command line tools would be BEST to identify the root cause of the connection problem?

ipconfig

tracert

nslookup

netstat

ping

6. A user is receiving a large number of suspicious emails, many of which are automated emails that state the recipient cannot be found.

Which of the following is the MOST likely cause of the issue?

An invalid certificate is on the mail server

The user's email was hijacked

The user's address book was corrupted

The user's system time is different from the mail server.

7. Which of the following installation types would require the use of an answer file to install the OS?

Unattended

Clean

Repair

Upgrade

8. Which of the following OS types provides a lightweight option for workstations that need an easy-to-use browser-based interface?

macOS

Windows

Linux

Chrome

9. A technician needs to install Windows 10 on a 4TB hard drive,.

Which of the following ‘should the technician perform to accomplish this task?

Format the drive to use exFA

Configure the drive to use the GP

‘Configure the drive to usé an MB

Format the drive to use CDF

10. A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor.

Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?

Windows 7

Windows 8

Windows 8.1

Windows 10

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11. A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found. However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting.

Which of the following steps should the technician take NEXT?

Reboot into safe mode

Check the boot order

Format the drive

Perform Windows Recovery

Run the chkdsk command

12. A customer recently lost data because it was accidentally deleted. The customer calls a technician and asks to have a Windows backup solution installed. The customer needs to ensure all company data is backed up and quickly recoverable every time a change Is made.

Which of the following solutions would the technician MOST likely recommend? (Select TWO)

File level

Bare metal

Snapshot

Shadow Copy

Critical applications

Image level

13. Accompany is concerned about the amount of time employees spend browsing the Internet for personal purposes.

Which of the following should be put in place to address the company’s concerns?

Acceptable use policy

Stateful firewall

Video surveillance

Logon time restrictions

14. Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (Select two.)

UPS

Server rack

PoE phone

Desktop printer

Modem

Patch panel

15. A user who is running Windows 10 logs Into a machine and notices that shared drives are missing, the "My Documents* folder is empty, and personal settings are reset.

Which of the following would be required to resolve the issue?

Remove the registry entry and rename the local account folder.

Delete or rename the local user folder.

Run DISM and re-add the local power user account.

Remove the user account In Credential Manager and restart the P

16. A folder on an NTFS volume has the following permissions enabled for the administrators group: full control, modify, and write. A technician adds a permissions entry to the folder's security settings denying the administrators group write and modify access.

Which of the following permissions will the administrators group effectively have? (Select TWO)

Write

Read

Full control

Modify

Execute

Special permissions

17. Following a recent password change, a user can log on successfully to an Apple computer but cannot access a web-based service. An error message displays each time the user attempts lo authenticate to the service. Prior to changing the password, the computer had no communication issues.

Which of the following should a technician use to continue troubleshooting the issue?

passwd

FileVault

Keychain

Gatekeeper

18. Which of the following authentication methods was designed to be used primarily for administration purposes, such as giving users access to manage switches and routers?

RADIUS

LDAP

TACACS

Active Directory

19. CORRECT TEXT

A technician has been asked to review the configuration of an executive's SOHO network following a recent news report regarding home Internet routers that are being added to botnets for malicious purposes.

Which of the following would be BEST to prevent the router from being added to a botnet? (Select TWO).

Upgrading to an enterprise-grade router

Enabling WPA2-Enterprise encryption

Changing the default credentials

Updating to the latest firmware

Reducing the transmit power levels

Disabling the SSID from being broadcast

20. A technician is creating a network topology diagram.

Which of the following would be the MOST appropriate to include? (Select TWO)

A list of network addresses for each device

A list of the ports on each device and what they are connected to

Technical specifications and performance ratings for the devices

Settings, configuration details, and notes on proper operations

A list of devices that need replacement within the next 6-12 months

The MAC address and serial number of each device on the network

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21. Joe, a user, did not receive emails over the weekend like he usually does. Productivity software is functioning properly. Joe never powers off his computer and typically leaves all applications open. No other users are reporting email issues.

Which of the following is MOST likely the cause of the issue?

There is an OS update failure.

Out-of-office is turned on.

There is an Internet connectivity issue.

SMTP services are not running.

22. Which of the following are typically too dangerous to be disassembled by an in-house technician? (Choose two.)

LCD monitor

Power supply

Laptop screen

CRT monitor

Motherboard

Tablet

23. A recent ransomware attack caused several datasets to be inaccessible. Security technicians were able to mitigate any additional attacks and remove any unauthorized software.

Which of the following should the technicians do NEXT?

Run an antivirus tool.

Boot to the Recovery Console

Update the software firewall

Restore from backup.

24. Which of the following security concepts can be overcome through social engineering? (Select TWO)

Port blocking

Strong passwords

Firewalls

MAC filtering

Email attachment filtering

Antivirus updates

25. A small office calls a technician to investigate some “invalid certificate” errors from a concerned user. The technician observes that whenever the user to access a secure website from the Windows desktop, this error is encountered. No other users in the office are experiencing this error.

Which of the following should the technician do NEXT? (Choose two.)

Remove any proxy servers configured on the user’s browsers.

Assist the user with purchasing an SSL certificate and save the certificate to the desktop.

Disable the SPI firewall on the office’s gateway and any other routers.

Instruct the user to ignore the certificate error since the user is connecting to a secure website.

Create an outbound rule in Windows Firewall named after the user’s homepage.

Run anti-malware scans and download the latest Windows updates.

26. Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet.

Which of the following would the technician MOST likely discuss with Ann to educate her on security concepts addressing her concerns? (Choose two.)

Firewall

Antivirus

Email filtering

ACLs

VPN

27. Company policy states that users must secure their laptops before leaving the office for the evening.

Which of the following physical security measures should be used?

Cable lock

Windows key + L

Smart card removal

Key fob

BIOS password

28. Which of the following Is the MOST cost-effective option to protect computers and peripherals from damage caused by power fluctuations?

Generator

Battery backup

Surge suppressor

Line conditioner

29. A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away.

The device is relatively new, so the user is concerned it is defective.

A technician inspects the device and see the following:

Which of the following should be changed to resolve this issue?

Privacy C Maps

Display C Brightness

Storage C Photos

Mail C Work

30. A technician is cleaning malware on a Windows workstation.

Which of the following would MOST likely prevent a recurrence of the same malware?

Enable Shadow Copy.

Disable System Restore.

Update root certificates

Modify file permissions

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31. Which of the following installation methods will allow a technician to resolve issues that may arise while the installation is being performed?

Unattended installation

Remote installation

Repair installation

Image deployment installation

32. A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message.

Which of the following is causing the error?

Small hard drive

Insufficient RAM

OS compatibility

Folder permissions

33. Joe, a customer, calls a technician to report a remote computer is demonstrating erratic behavior while he is working on it. The technician verifies the files and directories. Joe is working on locally cannot be opened in any application, and the computer is running extremely slow.

Which of the following is the MOST likely cause of this issue?

Files disappearing

File permission changes

Application crash

Too many startup items

34. A user's mobile device appears to lose connectivity only in certain areas. The device works normally when II is not in those areas, and the user has determined that a cellular signal is available In the areas where the connectivity is lost.

Which of the following should be considered?

Unintended W1F1 connection

Unauthorized location tracking

Data transmission over set limit

Unintended Bluetooth pairing

35. Following instructions from the help desk, a company employee turns off a workstation that has a suspected ransomware infection. A technician is dispatched later to investigate the workstation.

Which of the following should the technician perform FIRST?

Disconnect the network cable.

Disable System Restore

Boot into safe mode

Update the antivirus software.

Recover from a restore point

36. A technician is installing new software on an older laptop that has a current OS. The software contains a database back end that also requires installation.

Which of the following should the technician review to ensure the software will run before installing it? (Select TWO).

Memory usage

Display settings

Network utilization

Storage capacity

Firewall rules

Antivirus signatures

37. Which of the following are best practices to avoid ESD-related damage when handling internal computer components? (Select TWO.)

Ground onself before touching component

Avoid exposing components to source of RF

Maintain cool and dry air in the work environment.

Handle cards by their edges to avoid contacting ICs.

Wear adequate eye protection at all times.

Ensure hardware is plugged into a grounded outlet.

38. A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connections and ensure that employees cannot access applications or personal emails.

Which of the following would the technician MOST likely configure on the new network device to accommodate this SOHO user’s request? (Select TWO).

MAC filtering

Default SSID

Radio power levels

Content filtering

Physical security

39. A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.

Whenever they attempt to launch the application, it fails and gives an error message.

Which of the following should the technician do FIRST?

Reinstall the application

Roll back the application to the earlier version

Clear the application cache

Update the OS of the smartphones

40. A technician must manually modify the HOSTS system file in order to resolve a website address to a specified local destination.

Which of the following utilities should the technician use to BEST accomplish the task?

Regedit

services.msc

Msinfo32

Notepad

MMC

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41. A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log.

Which of the following should the technician replace to prevent these issues in the future?

System memory

Surge protector

Hard drives

Battery backup

42. A user lives in a location that experiences frequent lightning storms.

Which of the following would be the LEAST expensive solution to protect the user's computer hardware?

A surge protector

Grounding

A power generator

An uninterruptible power supply

43. A user recently browsed several online shopping sites on a computer. Since then, the user has been experiencing pop-ups that appear in the browser. The pop-ups also display in the right corner of the screen without the browser open.

Which of the following should the technician do to remove the pop-ups?

Enable a firewall.

Apply OS security updates.

Boot the computer in safe mode and run chkdsk.

Run an anti-malware application

44. A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet.

Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Select TWO).

Perform a system file check and replace any changed files with their original versions

Enable the pop-up blocker on the Internet browser

Uninstall any recently installed unknown programs and browser extensions,

Perform a hard shutdown and cold boot the computer

Scan the RAM and hard drive using an up-to-date antivirus program.

45. Several mobile users are reporting issues connecting to the WLAN within a warehouse. A technician tests wireless connectivity in the lobby and is able to connect successfully. Mobile users can connect to the Internet using cellular service, but they cannot access any internal resources on the WLAN. The technician received alerts of devices failing throughout the network due to a power outage.

Which of the following is MOST likely causing the wireless issues?

SSID is configured to not broadcast.

The system locked out for all wireless users.

The DHCP scope for WLAN is full

The WAP in the warehouse is down

46. A user’s smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car.

Which of the following troubleshooting steps should the technician take NEXT?

Reset the device’s network settings

Check the data usage statistics on the device

Verify the SSID with which the device is associated

Run any pending application or OS updates

47. Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hot-spot to check work email and watch movies online.

Which of the following is the MOST likely cause of Joe’s slow data speeds?

Joe’s data transmission is over the limit

The phone needs to be rebooted from overuse

The use of GPS interferes with data speeds

There is unintended Bluetooth pairing

48. A technician is encrypting the company's laptops using BitLocker, but some of the laptops do not have a built-in TPM.

Which of the following would enable the technician to use BitLocker on these machines?

A USB key

A firmware update

A local disk

Two-factor authentication

49. A company recently experienced a security incident in which an unauthorized user was able to insert a USB flash drive into a kiosk, launch a non-native OS. and deliver malicious payloads across the network.

Which of the following security measures would have been BEST to prevent the attack from being executed in the first place? (Select TWO)?

Using a host-based antivirus with real-time scanning

Implementing automatic screen locks after 60 seconds of inactivity

Creating a strong BIOS'UEFI password

Disabling AutoRun for USB devices

Enabling the Secure Boot option

Changing the default administrator credentials

50. The medical records department of a local hospital recently upgraded its computers. A technician needs to ensure the data stored on the hard drives is unrecoverable.

Which of the following methods should the technician use to meet the requirement?

Standard format

Low-level format

Overwrite

Degauss

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51. Which of the following best practices should a technician observe to reduce the risk of electrical shock?

Keep components in an antistatic bag.

Remove metallic jewelry

Utilize proper cable management

Wear an ESD wrist strap

52. A technician configures a switch for an enterprise to use 802.1X.

Which of the following logical security concepts uses 802.1X?

Access control list

MAC address filtering

MDM policies

Port security

53. A systems administrator needs to add security to the server room.

Which of the following would provide the BEST security for the room? (Choose two.)

Universal serial bus locks

Personal identity verification cards

Privacy screen

Entry control roster

Door locks

Privacy window

54. Which of the following wireless security protocols supports the use of a 40-bit encryption key?

TKIP

WEP

WPA

WPA2

55. A technician has enabled port security on a switchport.

Which of the following BEST describes the effect this will have?

Devices must match a list of allowed MAC addresses before accessing the network

Devices need to conform to the policies set forth by the MDM software

Data loss prevention software will be monitoring for data exfiltration on the port.

A firewall is actively monitoring the network traffic using heuristic analysis.

56. Which of the following wireless encryption standards uses 802.1X In its process to secure a wireless network?

WPS

WPA2-PSK

WPA-Enterprise

WEP

57. A user's computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive with another computer. The scan does not identify any viruses.

Which of the following is MOST likely the problem?

Rootkit

Zero-day malware

Rogue antivirus

Old virus definitions

58. Which of the following is protected data that can be found in a medical record?

PII

PHI

PCI

SPI

59. A technician discovers a user's home computer has Windows Update disabled and suspects malware has replaced several Windows OS files.

After completing a malware scan, which of the following command line utilities would the technician MOST likely run before enabling Windows Update?

xcopy

chkdsk

ste

gpupdate

60. A technology team is creating limits and guidelines for the use of company-provided software, equipment, and Internet access.

Which of the following policies is needed?

Password policy

Acceptable use policy

Regulatory policy

Compliance policy

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61. An administrator needs to uninstall an update on a Windows 7 computer.

Which of the following Control Panel utilities would make this possible?

Device Manager

System Protection

Programs and Features

User Account Control

62. An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet.

Which of the following actions should the user take?

Update antivirus definitions

Install anti-malware software

Enable the pop-up blocker

Reboot the PC

63. technician performed an in-place upgrade to 10 on a customer laptop. following the upgrade, a proprietary software application no longer works. The technician realizes the software is not compatible with Windows 10.

Which of the following is the BEST option to make the software functional again?

Apply all known updates to the updated O

Roll back the in-place upgrade to the original O

Run the application in compatibility mode.

Reinstall the original OS,

64. Which of the following devices provides protection against brownouts?

battery backup

surge suppressor

rack grounding

line conditioner

65. After purchasing an Ultrabook. Ann. a home user, has a technician come to her home and install an operating system.

Which of the following OS retaliation methods will the technician MOST likely use?

Flash drive

PXE

Optical disc

Cloned drive

66. A user is attempting to install an application and receives an error stating there is not enough space to install the application.

Which of the following did the user overlook?

Installation method

System requirements

OS compatibility

File permissions

67. A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening.

Which of the following should the technician attempt NEXT?

Reboot into safe mode and roll back the updates

Repair the Windows Registry

Configure boot options in the BIOS

Disable Windows services and applications

68. A customer’s computer is having difficulty opening programs and regularly receives error messages regarding low system resources.

Which of the following performance settings changes would BEST help customer temporarily until upgrade can be made?

Data execution prevention

Page-file size

Visual effects

Processor scheduling

69. An organization is developing testing schedules to ensure its disaster recovery plans will be effective in case of a disaster.

In addition to the generators and UPS systems, which of the following should the technician recommend testing?

Server backups

Fire suppression systems

Emergency lighting

Alarm systems

70. A technician deployed a new file server on the network. The technician wants to map the file server as a network drive on all users' computers when they log onto the network by creating a logon script.

Which of the following should the technician use?

net use

dism

diskpart

gpresult

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71. A folder has the share permissions of everyone - change, while the folder's NTFS permissions are Set to everyone - read.

Which of the following would be the MOST effective permissions for someone who is accessing the folder via the share?

Read

Change

Write

Modify

72. The Chief Executive Officer (CEO) of an organization frequently travels with sensitive data on a laptop and is concerned the data could be compromised if the laptop is lost or stolen.

Which of the following should the technician recommend to BEST ensure the data is not compromised if the laptop is lost or stolen?

Implement strong password policies.

Encrypt the hard drive on the laptop.

Set up a BIOS password on the laptop.

Enable multifactor authentication on the laptop.

73. When a computer accesses an HTTPS website, which of the following describes how the browser determines the authenticity of the remote site?

Certificates

Software tokens

Firewall

Port security

74. A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the software.

Which of the following would be MOST important during this phase of the request process?

Back-out plan

End-user acceptance

Risk analysis

Test plan

75. A technician just replaced a network copier's toner cartridges and wants to dispose of the used ones.

Which of the following represents the BEST way to handle the waste?

Refill the cartridges manually and return them to the shelf for the next rotation.

Place the used cartridges in the packaging the new ones came in and give them to a specialized recycler.

Dispose of the used cartridges in the standard municipal garbage.

Bring the used cartridges to the local recycling plant and place them in the bin marked "plastics".

76. Which of the following Microsoft operating systems comes with a PDF printer as part of the OS functionality?

Windows 7

Windows 8

Windows 8.1

Windows 10

77. Which of the following encryption methods is used by WPA2 to improve data security as compared to previous wireless encryption protocols?

AES

TKIP

S/MIME

3DES

78. A technician is investigating connectivity issues over the corporate network. The technician attempts to Telnet into an access point in the break room, which is labeled AP-1. but is unable to proceed any further or authenticate.

Which of the following commands will be MOST beneficial in determining the connectivity issues?

netstac

tracert

ipconfig

nslookup

79. Given the following batch file:

Which of the following describes the purpose of the line beginning with rem?

Comment

Loop

Variable

String

80. A computer running Windows 7 has an icon that has the appearance of an unlocked padlock with a yellow warning graphic. This icon advises the user that:

BitLocker is operating on the system but not for the user

BitLocker has locked the drive, and it is no longer accessible

BitLocker is suspended, and the drive is no longer encrypted

BitLocker has encountered an error and the user should run the check disk utility.

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81. Joe. a technician, receives notification that a share for production data files on the network Is encrypted. Joe suspects a crypto virus Is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files. He narrows his search to a single user's computer.

Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?

Educate the end user on safe browsing and email habits.

Scan and remove the malware from the infected system.

Create a system restore point and reboot the system.

Schedule antivirus scans and perform Windows updates.

82. Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

Local Administrator

Standard User

Power User

Guest User

83. A contract technician is working on a network printer when a print job starts and completes.

The technician notices it is a spreadsheet that appears to be an annual salary report.

Which of the following actions should the technician take?

Continue to work on the assigned task

Take the print job to the office manager

Remove the print job from the output tray

Disconnect the printer from the network to prevent further print jobs

84. Corporate management is concerned about the security of the company’s mobile phones, in the event they are lost or stolen. Management instructs the IT staff to ensure the data on the devices is not accessible by unauthorized users.

Which of the following would provide the BEST level of protection in this scenario? (Choose two.)

Use full device encryption

Enable a pattern lock

Implement remote wipe features

Use device lockout policies

Require complex administrator passwords

Disable unknown application installations

85. A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices such as a mouse or a printer, and a reboot did not fix the problem.

Which of the following would MOST likely fix the issue?

Roll back updates.

Disable the Windows Update service

Check for updates

Restore hidden updates

86. Which of the following steps should a technician perform when the Included Windows driver for a video card does not have the needed features?

Install the third-party driver from the manufacturer's website.

Update the included Windows driver from Windows Update

Flash the firmware on the BIOS to the latest version.

Replace the video card with one that is supported by Windows natively.

87. Ann, an employee, has been trying to use a company-issued mobile device to access an internal fileshare while traveling abroad. She restarted the device due to a mobile OS update, but she is now unable to access company information Ann calls the help desk for assistance, and a technician verifies she can make calls and access websites.

Which of the following should the technician suggest NEXT to try to fix the issue?

Navigate to the VPN profile in the device settings, delete the pre-shared key. and restart the device

Instruct Ann to open the company's MDM application to ensure proper functionality

Navigate to the corporate intranet page and use hyperlinks to access the fileshare.

Instruct Ann to disable TLS 1.0 in the device settings

88. A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop.

Which of the following is the most likely NEXT step?

Disable System Restore.

Create a restore point.

Apply system updates.

Restart into safe mode.

89. A company would like to increase its security measures because a workstation was recently hacked.

Which of the following would offer the BEST protection from unauthorized access of workstations?

Implementing strong passwords

Restricting user permissions

Encrypting the filesystem

Disabling AutoRun.

90. Which of the following security settings can be changed on a folder to stop permission propagation and assign new rights?

Inheritance

Ownership

Sharing

Encryption

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91. A technician is attempting to resolve an issue with a customer's smartphone. The customer can no longer unlock the smartphone due to an “incorrect pattern" message appearing onscreen,

The customer explains that the option to "make pattern visible” is unchecked in the security settings. The customer has also unsuccessfully tried to unlock the smartphone using a PIN. The customer is certain the pattern and PIN being entered are both correct. The technician is unable to click the proper options onscreen to perform a reset, but can select it without issue using the side buttons designed for volume and power.

Which of the following describes the root cause of the issue?

The smartphone's data cable is disconnected.

The smartphone's side buttons are becoming sticky.

The smartphone has very little free space available.

The smartphone screen needs to be calibrated.

92. Which of the following may include the use of a password and a rotating PIN lo access a wireless network?

RADIUS authentication

TKIP authentication

Multifactor authentication

TACACS authentication

93. A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but the issue persists.

Which of the following should a technician perform to identify and resolve the issue? (Choose two.)

Run a virus scan with updated signature files

Uninstall any unknown browser extensions or add-ons

Install the latest version of the Internet browser

Enable SSL 3.0 in the browser settings

Delete all unknown registry keys and reboot

94. A user is surprised that a newly installed third-party smartphone application requires permissions to access the camera, location, and microphone. Unaware of a reason why permissions are needed for the application to function as advertised, the user contacts the help desk for assistance.

Which of the following should the help desk team recommend the user do in this situation?

After granting these permissions, disable the camera and GPS

Install the application and change the permissions later

Cancel installation of the application and report it to the application source

Accept these permission requests and install the application

95. A technician is setting up a SOHO wireless router and needs to adhere to the following requirements:

The router should not assign network addresses to any device.

All devices in the office must be able to access network resources and the Internet.

Which of the following should the technician perform to meet these requirements?

Assign static IP addresses on all devices.

Set up MAC filtering for all devices

Place all devices in a DM

Enable port forwarding for all devices

96. An employee reported that a suspicious individual was looking through the recycle bin.

Which of the following types of social engineering threats is this?

Phishing

Spear phishing

Dumpster diving

Impersonation

97. A user is trying to access a popular email website but Is being redirected to a different website that asks for login credentials. The user calls a technician, who promptly notices a security issue.

Which of the following should the technician do to remove the threat from the system?

Remove all parameters after the FQDN website address

Remove all files from the temporary folder and restart the computer.

Remove and reinstall the web browser In safe mode.

Remove all lines that are not comments from the hosts file

98. Which of the following can be applied directly to an organizational unit In Active Directory to provide security to both the user and the machine?

Folder Redirection

Group Policy

Security Groups

Home Folder

99. A special type of ESD-sale vacuum cleaner may be necessary to safely clean large spills of:

toner.

battery acid.

ink.

filament

100. An administrator is loading a new Linux server.

Which of the following filesystems will the administrator MOST likely select for the primary partition?

ExFAT

NTFS

ext3

Swap

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