Pass 820-605 CSM Exam [2022] Updated 820-605 Exam Questions Online

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You can pass 820-605 CSM Cisco Customer Success Manager certification exam successfully with the updated Cisco 820-605 exam questions of ITExamShop online. To provide candidates with new 820-605 exam questions, we have updated 820-605 exam questions with actual answers to help you prepare for the Cisco Customer Success Manager exam well. You can get the free update at ITExamShop if you have completed the 820-605 exam questions payment before. Or just add the Cisco 820-605 exam questions to the cart and complete the payment.

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1. Which activity reduces the risk of chum?

providing a discount on renewal

lowering the service level

expanding the customer footprint

educating on product features

2. What is the first step a Customer Success Manager should take to identify why the solution was purchased?

Review the bill of materials

Evaluate the Customer Success Plan

Collaborate with the sales team.

Engage with the customer

3. Refer to the exhibit.

What does this health score indicate?

The customer is unlikely to renew this license.

The customer is unlikely to advocate for this product.

The customer needs to consume more of this product.

The customer needs to purchase more licenses.

4. Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation.

Which reports are critical to the success of the meeting?

number of users registered, bandwidth utilization, number of training sessions user joined

number of users registered, service logs, number of users

number of users registered, number of meetings user initiated, number of meetings user joined

network utilization, number of meetings user initiated, number of users

5. Which definition of a use case is true?

comparison of the marketing description of what a product does to the customer’s experience

list of actions or event steps that a customer uses

list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

list of instructions that customer uses for their software

6. What is a financial implication of churn?

loss of revenue

increased production

reduced product utilization

contract expansion

7. A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization’s new leadership does not have a historical perspective of the expected outcomes.

Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)

Research the list of accelerators.

Review the account health score.

Analyze the adoption report.

Examine the recent QBR results.

Evaluate the architecture value cards.

8. What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

capability gap

financial gap

consumption gap

organizational gap

9. On which two objectives should communication with customer executives focus? (Choose two)

return on investment

new sales

product improvement

user training

time to value

10. Refer to the exhibit.

Which action must be taken by Customer Success Manager?

Recommend expansion opportunities

Review the financial index.

Develop a customer testimonial.

Identify the adoption barriers.

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11. What are two examples of leveraging data to identify a customer barrier? (choose two)

noting change in customer executive team

consulting the health index

providing training recommendations

reviewing installed base details

evaluating feedback from the customer operations team

12. Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line).

Which statement about the customer is true?

The customer has a high probability to renew and will include an expanded opportunity

The customer’s usage is too low to correctly measure the chance of their retention

The customer has increased usage, which shows a strong indicator of renewal

The customer’s usage has seen a recent decline and the chance of them churning will be higher

13. From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

It provides the opportunity to address any changes in the customer’s experience or actions around the solution

It allows the customer to identify unused licenses so they can be addressed via a service improvement plan

Understanding your customer’s health directly enables renewals

It gives the customer valuable insight so they can automatically renew critical on time

14. Which Key Performance Indicators contribute to customer value achievements?

profit and risk reduction

employee usage and training volume

product, services, and sales

cost, time, and customer satisfaction

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Pass 820-605 CSM Exam [2022] Updated 820-605 Exam Questions Online

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