Real Experience Cloud Consultant Exam Questions For Good Preparation

Regina2021-09-20T03:18:50+00:00

Why choosing to be an Experience Cloud Consultant certified? It is for individuals who want to demonstrate their skills and knowledge in designing, configuring, building, and implementing Salesforce Experience applications, using the declarative customization capabilities of the Experience platform. We have real Experience Cloud Consultant exam questions to help you do good preparation. Using ITExamShop Experience Cloud Consultant exam questions and answers is the easiest way to prepare for the Salesforce Certified Experience Cloud Consultant Exam. We ensure your success in the first attempt in Experience Cloud Consultant exam.

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1. By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

Data Category Visibility

Content Management

Automatic Topic Assignment

Org-Wide Defaults

2. Northern trail Outfitters hascreated a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.

The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.

In which order should the community manager perform activation steps?

Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.

Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.

Publish the community, which will send out the welcome emails.

Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.

3. The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.

What could be two reasons for this failure? Choose 2 answers

The portal role record has not been created.

The portal profile record has not been created.

User records are missing. Penal & Pep ore

Contact records have not been created.

4. Ursa Major Solar has a customer portal where both customersand employees can log in to view information about the company. The marketing team has created a special design of their lago and company branding for their Platinum customers, and would like the user interface in the portal to reflect that special design when a Platinum Calculator customer is logged in.

Which functionality should the Experience Cloud manager use to achieve this?

Themes

Templates

CMS Connect a

Branding Sets

5. The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.

What could be two reason causing this issue? Choose 2 answers

The Salesforce Administrator is not assigned a rolein Salesforce.

The Salesforce Administrator is not a member of the Partner Community

The account record associated with the contact record is not enabled as a partner.

The Salesforce administrator is not marked as a delegated administrator on the partner account.

6. Northern Trail Outfitters (NTO) is evaluating Experience Cloud forcreating an onboarding app for new hires .

Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers

Experience Cloud cannot be used for employee apps.

Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.

Employee apps are only available in Unlimited Edition.

Chatter posts related to a record will be available in the employee app as well as the main org.

7. Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.Which template should Insightopia consider for its site?

Partner Central

Customer Account Portal

Build Your Own (LWR)

Help Center

8. Which step denotes the completion of an Experience Cloud site setup?

Setting up SSO

Activating the site

Assigning roes to users

Assigning profiles to users

9. In which two ways can Opportunities with a Community User be shared? Choose 2 answers Calculator

Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

Create an owner-based sharing rule with a Customer Community User.

Create a criteria-based sharing rule with a Partner Community role.

10. What is a prerequisite for creating a user that has a Partner Community license?

Select ‘’Enable as Partner’’ in the Experience Workspace.

Ensure that the partner user has the ‘’ Enabled as partner’’ permission set.

The ‘’Enable as Partner’’ action must be present on the Account page layout.

The Enable as Partner’’ action must be present on the User page layout.

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11. Ursa Major Solar is utilizing audience targeting for specific components in itsportal.

Which two considerations regarding audience targeting are true? Calculator Choose 2 answers

You can’t assign audiences to the components in the template header and footer sections.

Available domains are created in the Administration workspace and associated with a community through a custom UR

You can’t assign record-based criteria to a component or branding set.

You can only have three audiences.

12. Ursa Major Solar (UMS) recently went through a major rebranding effort that resultedin a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.

Which tool should the Experience Cloud consultant recommend to make these changes?

Experience Bundle

Experience Cloud Script Master

Site Builder

Lightning Builder

13. Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.

Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

Permission Sets

Branding Sets

Sharing Rules

Audience Targeting

14. Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.

Changing the Salesforce CDN overwrites LDS defaults.

Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.

Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.

Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.

15. Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to createtheir own leads in the portal UMS has decided to use Partner Central template.

Which three should UMS take at a minimum In order to meet the requirement?

Create a Lead Process for Lead Distribution

Create a Lead Queue for Lead Distribution.

Enable Allow External Creation’’ in Digital Experience settings

Configure Lead creation Leadon low Distribution inside PRM Workspace.

16. To which three objects can the Partner Super User access be applied? Choose 3 answers

Opportunities

Accounts

Cases

Custom Objects

Campaigns

17. Northern Trail Qutfitters implemented achatbot on its Experience site.

Which three KPIs could be used to help understand the chatbot's impact on customer service? Choose 3 answers

Number of lead records created

CSAT (Customer Satisfaction score)

Case deflection

Average Handle Time compared to Bot Session Time

Case Type by Issue

18. DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DRon settlement and adjustment approvals.

What should the Experience Cloud consultant recommend?

Create a peer-to-peer forum for agents and share the URL with employees.

Create a digital experience for agents and share the URL with employees.

Create a digital experience for agents and an app for employees.

Create a self-service community for agents and an app for employees.

19. Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.

Which functionality will meet the requirement best?

Manually share cases.

Move users who need case access to a higher level in the Role Hierarchy.

Configure an External Account Hierarchy.

Create a Sharing Set for the Account.

20. Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.

Some of the articles are more than 2 years old.

What should a consultant recommend to optimize the public knowledge base?

Manually add the top performing articlesto Salesforce and select Authenticated Sites as the Channel.

Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.

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21. Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolvinglow-severity B2C customer issues.

How should UC use Experience Cloud to accomplish this goal?

Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.

Create a single digital experience for B2C customers, B2B customers, and employees.

Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.

Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

22. Ursa Major Solar would like its Experience Cloud site’s guest users to benefit from the suggestions that come from autocomplete on search terms.

How should the administrator configure this?

Use the Developer Console to add code to allow for autocomplete functionality.

In Salesforce Setup, type "support settings” in the quick find box. Under the Autocompleteheader, select the objects to appear in autocomplete for guest users.

In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".

In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available”.

23. Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in itsB2C Experience site. NTO is not looking to create a placeholder account.

NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO’s site manager has configured the Allow external users to self-register’’ option. NTO uses Customer Community Plus Licenses.

Which two steps are needed to complete self-registration in NTO’s Experience site? Choose 2 answers

Ensure that the Account field is empty in the registration section.

Contact Salesforce Customer Support to enable Communities Self Registration Controller.

Ensure that the Contact field is empty in the registration section.

Contact Sales customer Support to enable Person Accounts.

24. A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.

Which step is required in order to use standard profiles in an experience?

Allow using standard external profiles for self-registration, user creation, and logging’’ must be enabled.

Create a permission set with ‘’ Allow standard external profiles’ check assign to all external users.

Ensure the standard profile have Allow using standard external profiles for self-registration, user creation, and login’ set to True.

Customer Community Plus Login Experience license need to be used.

25. No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to low-income seniors. Social workers at NMH need to access recordsowned by realtors at DR.

What should the Experience Cloud consultant recommend for record sharing?

Role Hierarchy

Sharing Set

Sharing Rule

Super User

26. Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

The Record Detail component populates the record ID associated with the object for the page template, so this component will not work for this use case.

The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

The Record Detail component is a custom component and was not configured correctly

The Record Detail component will only show record details for the Case object.

27. How can Sharing Sets be used to share records with Customer Community users?

Create one Sharing Set and add the objects to share in the SharingSet.

Create one Sharing Set, select the ‘All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.

Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.

Create one Set per object and add the Customer Community profiles to each Sharing Set.

28. Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.

What two points should UC keep in mind when selecting a template for these sites and portals? Choose 2 answers

Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper

Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.

Industry-specific templates are available today but not Lightning Bolt solutions.

Industry-specific templates as well as Lightning Bolt solutions are available today.

29. The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.

Which two practices does the site manager need to do to ensure SEO is implemented successfully? Choose 2 answers

Check whether a custom robots.txt file to control indexing has been created. b

Check whether the Experience site is public and activated. Pencil & Paper

Check whether the SEO Institute has provided theapproval for the site with end date.

Check whether manual sitemap refresh happens on the last day of every month.

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Real Experience Cloud Consultant Exam Questions For Good Preparation

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