Salesforce Field Service Lightning Consultant Exam Questions Are Online For Reading

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To be a Field Service Lightning Consultant can successfully administer and configure a Salesforce application that meets customer field service operation requirements. But passing Field Service Lightning Consultant exam is not easy, additionally, candidates need to spend a lot time in preparation. Do now worry, Field Service Lightning Consultant exam questions as the best exam materials have been released by ITExamShop experts. They collected all valid and verified practice exam questions and answers in Field Service Lightning Consultant pdf file, you can read and prepare the actual exam well.

Field Service Lightning Consultant Free Questions also have been collected online for reading:

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1. Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk

What should be a consultant recommended to meet the requirements?

Adjust the scheduled end field on the service appointment

Change the status field on the service appointment

Update the in-jeopardy field on the service appointment

Post the service appointment chatter feed

2. Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets .

What should a Consultant recommend to track the price of the parts consumed?

Use Opportunity Line Items and Price Books to track the price.

Use Products and Price Books to track the price.

Use Assets and Products to track the price.

Use a custom object to model the Work Order pricing and price.

3. Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart.

Which steps should the Consultant take to meet these requirements?

Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

4. Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Enable Drip-feed to dispatch the next appointments.

Shuffle daily work manually via the Gantt.

Leverage Resource Schedule Optimization.

Configure the Auto Dispatch scheduled job.

5. What are the two benefits of using field service lightning apps instead of Salesforce mobile apps? Choose 2 answers

Agents view of upcoming service appointment

Offline access to flow

Native customer signature capture

Customized navigation menu

6. A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck .

Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

Build a report to view Products Consumed on Work Order Line Items.

Build a report using the Service Appointment Inventory module.

Build a report to view Products Consumed on Work Orders.

Build a report using the Work Order inventory module.

Build a report to view Inventory Transactions.

7. Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers .

What should a Consultant recommend so the Field Technician sees only the necessary fields?

Field Technician Page Layouts

Field Technician Visualforce Pages

Field Technician Field Sets

Field Technician Mini-Page Layouts

8. In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers

Google Traffic Data

Resource’s Home Base

Service Appointments

Resource’s Travel Speed

Service Appointment Dependencies

9. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

Use the Assets without Products report.

Enable and customize the View Asset Hierarchy action.

Create custom reports and reference the Parent Asset and Root Asset fields.

Use standard reports and reference the Parent Asset and Root Asset fields.

10. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.

How should a Consultant configure the Maintenance Plan to meet this requirement?

Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

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11. when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signatures capture?

create two service reports and add one signature block to each

create relevant signature types and add signature blocks to the service report template.

create a flow that adds tow signature blocks when the service report is generated

create two costume fields for the service appointment and use flows to capture each signature

12. What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

Service Objectives and Work Types

Service Objectives and Work Rules

Service Levels and Work Rules

Service Contracts and Service Levels.

13. The Org-Wide Default sharing for a Service Appointment is set to Private.

If the Service Appointment is cancelled, which users will have visibility to the record?

Owner of Service Appointment and members of User Territory

Assigned Resources, Owner of Service Appointment and members of User Territory

Assigned Resources, Owner of Service Appointment and members of Service Territory

Owner of Service Appointment and members of Service Territory

14. Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only .

How can this be configured?

Include the Match Territory Work Rule in the Scheduling Policy.

Mark the Service Territory’s Resources as Required on the Service Appointments.

Ensure the Resource’s Address is in the same Match Territory as the Service Appointments.

Include the Resource Availability Work Rule in the Scheduling Policy.

15. universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.

What should a consultant utilize to meet this requirement?

Work order record types

Entitlements

Work types

Entitlement templates

16. A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.

Which setting should a consultant consider to improve travel time accuracy?

Minimum grade, default operating hour

Estimated travel time, minimize travel

Travel speed unit, actual travel time

Street level routing, Default travel speed

17. Technician often need to generate reports in customer language

Which configuration should the consultant recommend to meet the requirements?

Update the language of the current user

Update the default language of the organization

Add the language field to the contact page layouts

Add the service report language field to the work order page layout

18. universal container is implementing work order management to better the support its clients Choose 2 answers

Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order

Create the work skill using setup. Manually assign the skills to service resources

Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type

Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup

19. Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service .

How should a Consultant recommend UC handle unplanned service during times of severe weather?

Configure a new Service Level for immediate assignment.

Postpone all lower-priority jobs and extend Due Dates.

Manually flag Service Appointments as “In Jeopardy” due to weather.

Configure Emergency Policy and use the Emergency Wizard.

20. Universal Containers is expecting the amount of work to increase significantly over the next

three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work .

How should a Consultant recommend Configuring the new Contractor?

Create a Capacity-based Resource and delete that Resource after three weeks.

Create a Resource and give them 24-hour availability for the next three weeks.

Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

Create a Capacity-based Resource and give them Capacity for the next three weeks.

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21. universal container technicians have 12 mandatory company holidays each calendar year. Technician need view all of their absence records at once

Which two applications should a consultant recommend to meet this requirement? Choose 2 answers

Salesforce browser-based applications

Custom mobile applications

Field service lightning mobile applications

Salesforce mobile applications

22. Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs .

Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

Products Required for Service Resources

Products Required for Service Appointments

Products Required for Work Order Line Items

Products Required for Work Orders

23. Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment .

How should a Consultant recommend adhering to this business process?

Assign Permission Sets that allow Status Transitions.

Allow Status Transitions based on Role.

Limit Status Transitions based on Profile.

Configure Status Transitions based on Resource Type.

24. Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests .

What should a Consultant implement to assist the dispatch team?

Work Order Record Types for Break-fix, Install, and Inspection.

Work Type Line Items for Install, Break-fix, and Inspections.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

Work Order custom fields to define Install, Break-fix, and Inspections.

25. Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law .

What should a Consultant recommend to implement these parameters with the most flexibility possible?

Work Types, Resource Availabilities, and Operating Hours

Service Territories, Resource Capacity, and Business Hours

Service Territories, Operating Hours, and Resource Absences

Skills, Operating Hours, Time Slots, and Holidays.

26. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.

What should a Consultant recommend to accurately record the required work?

Service Appointments and Service Appointment Line Items

Work Orders with Products Consumed

Work Orders with Work Order Line Items

Work Orders with Service Appointments

27. A customer support agent handles an in C bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment .

Which scheduling action should the consultant recommend to the customer support agent?

Emergency

Appointment booking

Fill-in schedule

Get candidates

28. Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders .

What should a Consultant take into consideration?

Managing page layouts and milestone trackers can be done in salesforce1.

Creating Entitlements for Cases and Work Orders must be separated.

Managing page layouts and validation rules can be done in Salesforce Lightning.

Creating Entitlements for Work Orders requires Lightning to be enabled.

29. Universal Containers UC wants to ensure that technicians enter required

information only once when completing work orders on the field service lightning

mobile app. The information entered by technicians need to also update the service

appointment and the case that are associated to the work order.

What should consultant leverage to ensure the right data is captured from the field

service lightning mobile app?

Lightning component with required field to update the case, work order and service appointment

Quick actions on cases, work orders and service appointment with required fields

Quick action on the work order and flow to update the case and service appointment

Process builder on case to update the service appointment and work order

30. Universal Containers wants to track the work that is performed on the customer's install base.

What object relationship should the Consultant focus on to meet this requirement?

Products to Accounts

Assets to Products

Work Orders to Assets

Work Orders to Products

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31. Which three overview cards does the Field Service mobile app provide as context to

Technicians on upcoming Service Appointments? (Choose three.)

Product Catalog

Site Details

Asset History

Contact

Address

32. Universal Containers’ (UC) Technicians often report seeing competitor’s assets when on-site. UC would like to run a report on which of their customers have competitive assets .

How should a Consultant recommend meeting this requirement using the Field Service mobile app?

Manually create a competitor’s Asset Record on the Field Service mobile app.

Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.

Use a Quick Action to create a Note to explain the competitor’s Asset and attach it to the Work Order.

Use a Macro to create a competitor Asset Record on the Field Service mobile app.

33. Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours .

Which two items should the Consultant create? Choose 2 answers.

Create operating hours for the Service Appointment.

Create operating hours for the Service Resource.

Create operating hours for the Optimization Engine.

Create operating hours for the Service Territory.

34. Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

Company style sheets

Company colors

Company logo

Company address

35. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.

What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Create an Apex Trigger.

Build a Workflow Rule.

Enable Drip feed Dispatch.

Configure an Auto Dispatch Scheduled Job.

36. Geolocation tracking is enabled for universal container's for technician but

should apply to full time employees

How can Geolocation tracking for contractors to be disabled?

Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor

Unchecked the collect service resources Geolocation history field in field service mobile settings

Unchecked the geocoding field on the contractor's profile

Set the Geolocation update frequency field to zero for contractors

37. Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work .

Which two capabilities will now be available?

Attach Knowledge Articles to Work Order Line Items Only.

Manage Attached Articles and Search the Knowledge Base.

Attach Articles to Work Orders and Work Order Line Items.

Include Quick Actions and Global Actions in Attached Articles.

38. some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them

How should a consultant provide access to FSL mobile app?

Assign a permission set

Modify the user profile

Update the public group membership

Modify the user record

39. Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.

In which two ways should the Consultant show this relationship? Choose 2 answers

Add the Service Territory Location Related List on the Service Territory page layout.

Add the Service Territory Location Related List on the Location page layout.

Create the Service Territory Location as a Location lookup field.

Create the Service Territory Location as a Service Territory lookup field.

40. Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product .

Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

Utilize Standard Global Service Price Book Entries.

Utilize multiple country-specific Price Books.

Utilize country-specific Price Book Entries.

Utilize the standard Salesforce Price Book.

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41. universal containers have a call center that responds to requests from customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments

Which permission set license should be assigned to the call center agents?

FSL dispatcher license

FSL agent license

FSL admin license

FSL resource license

42. Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm .

How can this be achieved?

Use Territory-specific Operating Hours.

Use Customer Operating Hours.

Use Multiple Operating Hours with Slots for each hour.

Use Exact Appointments on the Work Types.

43. universal containers wants to provide a view of emergency work that is only visible to dispatchers

What should the consultant do to meet the requirement?

Custom gantt filter

Custom lightning component

Custom report in a private report folder

Custom list view

44. Universal Containers (UC) wants to deploy Knowledge to its field team.

How should UC ensure its Technicians can access Knowledge Articles offline?

Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.

Use Work Types to assign associated Articles to Work Orders.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

Create a custom mobile app that syncs articles based on Service Appointment assignments.

45. universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.

How should a consultant configure this using a single work order?

Create a new work order line item for each site visit.

Create a new product consumed for each site visit.

Create a new child work order for each site visit.

Create a new service appointment for each site visit.

46. universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks

How should a consultant configure field service lightning to support this service ?

Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work

Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work

Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work

Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work

47. Northern trail outfitters (N T O) wants to automatically dispatch a technician’s next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.

What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

Create an apex trigger.

Build a workflow rule.

Configure an auto dispatch schedule job.

Enable drip feed dispatch.

48. Universal Containers maintains their service level agreements at the customer level only .

How can a Consultant ensure agents can verify coverage?

Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

49. Universal containers want to implement service legal agreements (SLA) for work Order.

Which three considerations should the consultant take into account?

A new entitlement process requires selecting entitlement process type.

Milestones for the work orders can be set up from the metadata API

A single milestone can be added to both case and work order entitlement processes.

An entitlement process must be applied to both cases and work order

Milestone of the work orders can be configured in setup.

50. Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed

How should the Consultant use complex work to meet this requirement?

Define start after finish and same day dependencies

Define a same start dependency

Define same resource and start dependencies

Define start after finish dependencies

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51. Which three factors should the consultant consider when recommending a routing option? Choose 3 answers

Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres

Multiday work schedule only aerial routing.

Street level routing incorporates Google map api and run faster than aerial routing

Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres

Aerial routing computes the shortest distance between two locations based on a straight-line route

52. An employee at universal container performs the role of a dispatcher and a technician

How should a consultant configure the field service lightning to support this behavior?

Create one service resource and assign the relevant permission set license

Create two skills records and assign them to service resources record

Create two service resource and assign them to the employee

Create one service resource and assign the technician and dispatcher role

53. Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.

What Price Book structure is recommended?

Utilize a custom Price Book specific to each country.

Utilize the standard Price Book with pricing rules applied.

Utilize a custom Price Book with pricing rules applied.

Utilize a standard Price Book specific to each country.

54. A Consultant is helping Universal Containers define its mobile approach.

Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

Support service processes with custom Lightning Components

Visibility of Technicians with geolocation tracking

Access to Lightning Knowledge articles

Manage mobile fields available through configuration

55. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick .

How should the workload be assigned to other Field Technicians?

Drag and drop the Service Appointments to other available Resources and run Optimization.

Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

Change the Scheduling Policy to “High Intensity” and activate the Background Optimization process.

Update the Resource a not available, select the affected Service Appointments, and press “Schedule.”

56. Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.

How should a Consultant support this process?

Add a new Product Required to the Work Order.

Add a new Product Required to the Work Type. 2

Add a new Product Consumed to the Work Rule. Seer

Add a new Product Consumed to the Work Order.

57. Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.

What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer

Auto-generate work orders with a 14-day Generation timeframe.

Associate a required skill called site visit to a maintenance plan.

Auto-generate work orders with a 14-day Generation horizon.

Associate a work type called site visit to a maintenance plan.

58. Universal Containers is looking to implement Entitlement Management to meet the following requirements:

1) Any employee from the customer account is eligible for support.

2) Specific purchased products are eligible for support.

What Objects should be set up for Entitlement Management?

Accounts and Assets

Contacts and Service Contracts

Accounts and Service Contracts

Contracts and Assets

59. Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order .

Which three should a Consultant set up in order to achieve this requirement?

Create Account-wide Discounts.

Apply Promotion to the Work Order.

Apply Price Book to the Work Order.

AppCreate Products and Price Book Entries.

Create Work Order Line Items with Products.

60. Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling .

Which two approaches will contribute to this goal? Choose 2 answers

Reduced Work Orders per Shift.

Reduced Overtime per Work Order.

Reduced Travel Time per Work Order.

Reduced Absences per Employee.

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61. Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component .

How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?

Use Work Orders and define a hierarchy.

Use Orders and Order Products.

Use Products and Product Families.

Use Assets and define a hierarchy.

62. Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application .

What approach should a Consultant recommend?

Create a Quick Action that will create a new Service Appointment record.

Create a Visualforce page that will create a new Work Order record.

Create a Quick Action that will create a new Work Order record.

Create a Visualforce page that will create a new Service Appointment record.

63. Upon arrival for the service appointment, technician report a team of people is required to resolve the issue

How can the dispatcher ensure the required resources are assign to the issue?

Create a new work order and assign a crew

Create a new service appointment and assign to crew

Assign the existing service appointment to the crew

Assign the existing work order to crew

64. Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders .

What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

Quick Action on Opportunity to Create Work Order

Quick Action on Work Order Line Items to Create Opportunity

Quick Action on Work Order to Create Opportunity

Quick Action on Opportunity to Create Work Order Line Item

65. Universal containers (UC) wants to deploy knowledge to its field team.

How should UC ensure its technicians can access knowledge articles offline?

Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

Use work types to assign associated articles to work order.

Create a custom Mobile App that syncs articles based on service appointment assignments.

Write a workflow that associates articles to work orders based on a picklist on the work order.

66. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

User Territory

Service Territory Member

Service Territory

Work Order

67. A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire .

Which two upsell activities should the CSR consider? Choose 2 answers.

Open a Case and inform Customer of weekend service pricing.

Open a Case and send email with new Service Offerings.

Open a Case and a renewal Opportunity for the Sales team.

Open a Case and create a Work Order for the Dispatch Team.

68. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically .

What should a Consultant recommend to meet this requirement?

Create a Process Builder to generate a report.

Create a custom report.

Use the standard Service Report

Use the standard Work Order email template.

69. Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install) .

How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

Update the Case Feed and tag the associated Service Representative.

Update the Work Order Line Item and its associated parent Asset.

Update the Service Appointment and its associated parent record.

Update the Work Order and its associated parent Account.

70. Universal Containers wants to encourage their Technicians to identify sales opportunities in the field .

Which option should a Consultant recommend?

Log a follow-up task on the Work Order.

Call the Sales Team with the Opportunity.

Create a custom filed on the Work Order.

Create a Quick Action to create the Opportunity.

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71. Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer’s install base .

What should a Consultant recommend to track the lifecycle?

Utilize lifecycle Object tracking on Assets.

Utilize Field History Tracing on Assets.

Utilize custom fields for change tracking on Assets.

Utilize a Work Order related list on Assets.

72. Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date .

How can these certifications be manager on the Resource?

Add the Resource Skill and track certification using reminder.

Add the Resource Skill and create Absence once expired.

Add the Resource Skill as Time Phased.

Add the Resource Skill and remove from the Service Territory once expired.

73. which object can be used to share service appointments with service resource s in field

service lightning?

Service territory member

Service territory

Work order

User territory

74. technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update

Which two troubleshooting steps should a consultant take to resolve the issue? Choose 2 answers

Conform the technician mobile device is online

Investigate work order life cycle

Verify the dispatcher ran the service appointment data job

Review service appointment automation

75. A customer wants to return a defective product instead of scheduling a Service Appointment.

How should this product be tracked in Salesforce Field Service?

Create a Product Request and Product Request Line Item.

Create a Return Order and relate it to the Product.

Create a Work Order and Work Order Line Item.

Create a Return Order and Return Order Line Item.

76. universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories

Which two settings should a consultant enable to ensure the service appointments are dispatched correctly?

Set the number of services to drip feed on the service territories

Set the service appointment to dispatch in the field service settings

Enable sharing or dispatch service appointments

Enable drip feed dispatching in field service settings

77. Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.

In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

Field Service Lightning Admin Permissions

Field Service Lightning Mobile License

Field Service Lightning Standard Permissions

Field Service Lightning Scheduling License

78. Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed

How should the consultant meet the requirements utilizing the standard field service lightning data model?

Create work order line item, each with its own child service appointment

Create a multiple service appointment, each with its own child task records

Create a multiple service appointment each with its own child work order line item

Create a custom object records, each with its own child service appointment

79. universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site

Which two maintenance plan settings should the consultant recommend? Choose 2 answers

Service appointment generation method - one service appointment per work order line item

Work order generation method - one work order line item per asset

Service appointment generation method - one service appointment per work order

Work order generation method - one work order per asset

80. Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders.

In which order should a Consultant Implement the setup to achieve this requirement?

Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.

Set Up entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.

Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.

Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.

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