SAP Service Cloud 1911 Exam C_C4H510_01 Practice Test Online

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Candidates choose to complete SAP Certified Application Associate – SAP Service Cloud 1911 certification to verify that they have the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. Real C_C4H510_01 practice test come with 123 practice questions and answers, you need to read and memorize them well to make sure you can answer the actual C_C4H510_01 SAP Certified Application Associate – SAP Service Cloud 1911 certification smoothly.

Come To Read SAP Certification C_C4H510_01 Free Questions First Online

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1. How do you create an assignment for a service technician in SAP Service Cloud?

Use SAP Multi-resource Scheduling

Use a time report

Use a ticket routing rule

Use the Resource Scheduler

2. To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

Business role

Business user

Employee

Organizational unit

3. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

Employee help desk

Customer support

Partner channel management

Vendor management

4. Which of the following platforms can you integrate out of the box with SAP C4C? territory There are 2 correct answers to this question.

SAP Jam

MindTouch

Microsoft SharePoint

Google Docs

5. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

Customer

Serial ID

Warranty ID

Reference date

6. What date type is used in a Date Profile to determine the start of the warranty?

Reference date

Due date

Creation date

Requested date

7. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached .

What type of maintenance plan should you create?

Alternating

Cyclical

Fixed

Absolute

8. What can you use to ide a single value of a multiple value field?

Personalization

Access rights

Code list restrictions

Key user tool (KUT)

9. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade.

Upgrade notification need to be send via e-mail to this person.

Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?

Define a new service agent

Define the contact person in the Service Control Center

Define the contact person in the Administration work center

Update the contact details in your organization structure

10. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

Workflow rule

Fine-tuning activities

Scoping option

Code list restriction

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11. Who can approve time reports so they can be released to CATS?

End customer

Reporting line manager

Territory owner

Nominated delegate

12. Which of the following granularities can you use to define discount lists in SAP Hybris Cloud for Customer? There are 2 correct answers to this question.

Customer Specific Product Discount

Customer Specific

Customer Specific Sales Organization Discount

Overall Customer Group Discount

13. What field controls how SAP ERP handles an item that is releases from SAP C4C work ticket to SAP ERP?

Processing type

Scheduling relevant

Invoicing method

Ticket type

14. What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?

Invoicing method

Ticket type

Scheduling relevant

Processing type

15. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

Business configuration

Business role

Business user

Code list restrictions

Work center view

16. Which of the following actions can you perform with the Administration Adaptation function? Note: There are 3 correct answers to this question.

Assign a page layout to achieve dynamic user interfaces

Change my settings

Disable Key User properties

Create an extension field and define its properties

Edit custom forms and reports

17. What is a workflow rule used for? There are 2 correct answers to this question.

To set up the organizacional work distribution

To set up automatic e-mail notifications

To define and activate rules for automatic field updates

To define and activate an approval process

18. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

Variable selection is possible

Custom reports require new data sources

Custom reports can be created by sales employees

Custom calculated key figures are allowed

Custom reports creation is supported with a guided procedure

19. Which of the following elements is optional when you configure a service level?

Ticket priority

Type of service

Alert when overdue

Milestone

20. You need to apply complex changes to an SAP Hybris Cloud for customer system after go live, which option does SAP recommend to implement these changes? There are 2 correct

answers to this question.

Change projects

Merge Projects

Combine Projects

Convert projects

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21. Which of the following are functional capabilities of SAP Service Cloud?

Automatic routing of tickets to agents based on availability

Solution search with integration to a knowledge base

Out-of-the-box reports for response times and handling times

Support for social collaboration across multiple channels

Integration with SAP Commerce for spare parts purchasing

22. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this question.

Customer

Employee responsible

Territory manager

Service Technician team

Sales Employee

23. You want to define an automatic field update based on the ABC classification of an account .

What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.

Choose a rule type

Add a condition group

Define a placeholder

Select an action

24. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

Employee support

Business to business

Business to consumer

Consumer to business

Consumer to consumer

25. Which of the following elements are created when an object is generated via the custom object builder? There are 2 correct answers to this question.

Page Layout

Web services

Updated relationships

Data source for reporting

26. You have selected the Overrride Territory field on the Accounts overview page .

What effect does this have on the territory determination?

It removes the account from the territory realignment calculation

It removes the employee from the territory realignment calculation

It aligns the account territory determination with the territory realignment run

It removes only accounts with multiple territories from the territory realignment run

27. In HTML5, what can you do using the field definition link? There are 2 correct answers to this question.

Hide an extension field form the master template

Add an extension field to a form template

Add an extension field to the page layout

Add an extension field to a data source

28. Which data migration templates for the initial load, which activities are steps in the migration process? Note: There are 3 correct answers to this question.

Fix errors in the data file

Adjust fields with input fields

Activate migration templates in scoping

Migrate data from the template file

provided migration template in the Data Workbench

29. Which of the following elements can you use to set up routing rules for service tickets? There are 2 correct answers to this question.

Channel type

Escalation status

Warranty

Escalated date

30. To which objects can you add a registered product? Note: There are 2 correct answers to this question.

Installed base

Visit

Sales Order

Service ticket

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SAP Service Cloud 1911 Exam C_C4H510_01 Practice Test Online

Come To Read SAP Certification C_C4H510_01 Free Questions First Online

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