Troubleshooting Microsoft Teams Real MS-740 Study Guide

1. Topic 1, Contoso, Ltd



Case study

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To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.



Background

Contoso, Ltd. is a telecommunications company that has offices in Bulgaria, Italy, Canada, and the United States. The company has 5,000 employees.

The company has the following departments:

✑ IT

✑ Sales

✑ Human resources (HR)

✑ Research and development (R&D)

✑ Technical support

✑ Legal



The company does a lot of business with the following partner companies. Contoso employees are not able to communicate with these partners by using Microsoft Teams.

✑ Microsoft.com

✑ PartnerCompanyLTD.com



The company currently uses Skype for Business (SfB) as a collaboration tool. The company wants to migrate to Microsoft Teams. Contoso is beginning a pilot project as part of a Microsoft Teams upgrade. You determine that some offices do not have calling plan licenses.



Current environment

Active directory

The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).



Network environment

✑ All traffic is routed through a VPN solution.

✑ Average network bandwidth on Wi-Fi is 3.2 mbps.



Microsoft 365

You assign all employees a Microsoft Office 365 E5 license.

You enable the following services for all users:

✑ Microsoft Exchange Online

✑ Microsoft SharePoint Online

✑ Microsoft OneDrive for Business

✑ Azure AD dynamic group membership

✑ Azure Active Directory (Azure AD)



Microsoft Teams

The Microsoft Teams upgrade policy is set to Islands coexistence mode.



Requirements

Calling

You must create auto attendants and call queue groups for the sales department and the support department.

You must configure the following numbers:







Sales department employees must be able to dial international numbers. Other department employees must be prevented from dialing international numbers.

The secondary number for the sales department must always be displayed whenever a sales department employee makes an outbound call.

Calls to support team members must be distributed in such a way that each agent gets the same number of calls.



Emergency calling

You must configure the following normalization rules for emergency calls:

✑ Sales department users need to use 4-digit extension calling.

✑ Support department users need to use 5-digit extension calling.



All local calls for Redmond (country code and region code is +1425) should be dialed without having to put the +1425 in front of the number.



Security

✑ You must implement dynamic group membership and use the department's attribute.

✑ Users must change their password every 60 days.

✑ You must implement a new security policy that has the following requirements:

✑ Only guest users from the approved partner domains must be allowed to connect to collaborate by using Microsoft Teams.

✑ Guest users must be prevented from inviting other guests.

✑ Guest users must be prevented from making private calls.

✑ The sales and the technical support department should be able to dial out using the corresponding number.

✑ Guest users should only be allowed to chat from their own accounts.



Teams channels

Teams and channels must meet the following compliance requirements:

✑ Each team must expire 365 days after it is created.

✑ All team content must be deleted when the team expires

✑ An administrator must be able to restore deleted team content within 30 days.

✑ Group names must not change once they are created.



Meetings and live events

You identify the following requirements for meetings and live events:

✑ All meetings facilitated by employees must be hosted on Microsoft Teams.

✑ Guest users must be able to join live events.

✑ Guest users must always wait in a meeting lobby.

✑ Employees must always bypass the meeting lobby when they join meeting by using the Microsoft Teams client.

✑ You must record all live events.



Issues

User1

User1 starts an important meeting by using Microsoft Teams. The call drops unexpectedly.

User1 provides you with the following log data after reproducing the issue:







User2

Administrators report that User2 can sign in to Teams. Most policies are assigned to User2, but you are not able to assign a phone number to User2.

You run the following PowerShell command and review the output:







User3

User3 reports an authentication issue while signing in to Teams. You troubleshoot the issue by reviewing the Teams desktop app logs.

You identify the following authentication error message:

0xCAA82EE7 The server name could not be resolved.



User4

User4 reports that they receive multiple email messages about missed chat conversations.



Sales team

You create a Team named Test is used by the sales team.

All users report that an error message displays when they view the Files tab in the general channel for the team.

You view the following error in the debug logs:

2021-05-14T14:56:54.001Z Err items-view error:

singleOperationHandler.spFolderItemSet.getItems - File Not Found.



Conditional Access policy

Users report a variety of issues accessing resources. You run the following PowerShell cmdlets:

$CA = Get-AzureADMSConditionalAccessPolicy CIdentity

$CA.ToJson()



You review the output from the cmdlets:







Teams performance

After recent network changes, users report the following issues that impact all users:

✑ Messages arrive to recipients after significant delays.

✑ The Teams app loads slowly.

✑ The quality of audio and video during meetings is poor.

✑ Calls drop unexpectedly and it takes a long time to rejoin meetings.



You review the following log entries:







You need to configure team settings specific to all departments' needs.

What should you do?

2. Topic 3, Misc. Questions



You manage the Teams environment for a company. The company wants to allow their employees to chat with users from another tenant. The other tenant uses Skype for Business.

You add the other company's domain to your federated list. This action does not resolve the issue.

You need to configure the system.

What DNS record should you use?

3. You are an administrator in an organization. You share files in chats with other users.

The users report that they are unable to access the files.

Users see an error message as shown in the image:





You need to resolve the issue by updating the OneDrive for Business settings for the users.

You navigate to the settings page for the Team's SharePoint site collection.

What should you do?

4. You are managing a Microsoft Teams environment for a company. You are setting up direct routing on a partner-hosted session border controller (SBC).

The SIP proxy does not receive SIP options from the SBC.

You need to resolve the issue.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

5. You need to investigate the issue reported by the human resources manager.

Which two tools should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

6. You need to resolve the emergency address issue.

What should you do?

7. You need to provide the correct statements to User1.

Which two statements are correct? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.