Updated Experience Cloud Consultant Practice Exam [2022] Pass Salesforce Experience Cloud Consultant Exam

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Start learning Experience Cloud Consultant exam to prepare well with the most updated Experience Cloud Consultant practice exam of ITExamShop. The top IT professionals have updated the Experience Cloud Consultant practice exam with 128 questions and answers, which must direct you in the right way in Experience Cloud Consultant exam questions and to provide you with all the necessary for Salesforce Experience Cloud Consultant and help you to clear the Experience Cloud Consultant exam success with great marks. Top-quality Experience Cloud Consultant practice exam questions of ITExamShop ensure that you can pass Salesforce Certified Experience Cloud Consultant exam in the first attempt.

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1. Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.

How should you fix this issue?

The external sharing model should be updated so that the Account object is private but the Contact object remains public only

Sharing rules should be configured open each object to give Read Only access to experience Cloud users.

The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individual object to give Public Read Only access to Experience Cloud users.

The internal sharing model should be updated so that the Contact and Account objects are Public read Only.

2. What is required when creating portal users through Just-Time (JIT) provisioning?

FederationIdentifier

Organization_id

FirstName

User.Role

3. A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department.

The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:

* Each site must have three unique content moderation rules that flag specific keywords.

* Each site must have four unique rate rules that govern posting limits.

* All authenticated users must be able to post on demand. Calculator

What should the consultant consider doing before beginning work on these sites?

Ensure that both the notify and freeze actions for all site rate rules are implemented.

Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.

Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.

Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.

4. Which two statements regarding data categories are true? Choose 2 answers

Child roles cannot see more data categories than their parent role. If the parent role’s visibility changes, the child role’s category visibility is reset to its parent's category visibility.

Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included.

Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.

5. Northern Trail Outfitters (NTO) offers a new product that is different in North America. EMEA, and Asia Pacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region. NTO further wants to control the users who see a specific page of this product by setting its visibility.

Which three visibility options are available in Experience Cloud? Choose 3 answers

None

Visible

Personal

Default

Audience

6. 1.Universal Containers is implementing a Partner Community.

Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?

Community User Visibility

Chatter Group Member Visibility

Site User Visibility

Portal User Visibility

7. Northern Trail Qutfitters implemented a chatbot on its Experience site.

Which three KPIs could be used to help understand the chatbot's impact on customer service? Choose 3 answers

Number of lead records created

CSAT (Customer Satisfaction score)

Case deflection

Average Handle Time compared to Bot Session Time

Case Type by Issue

8. The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.

What could be two reason causing this issue? Choose 2 answers

The Salesforce Administrator is not assigned a role in Salesforce.

The Salesforce Administrator is not a member of the Partner Community

The account record associated with the contact record is not enabled as a partner.

The Salesforce administrator is not marked as a delegated administrator on the partner account.

9. DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.

What should the Experience Cloud consultant recommend?

Create a peer-to-peer forum for agents and share the URL with employees.

Create a digital experience for agents and share the URL with employees.

Create a digital experience for agents and an app for employees.

Create a self-service community for agents and an app for employees.

10. Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.

Which two permissions must be enabled for site users in Setup to accomplish this? Choose 2 answers

Create Topics

Assign Topics

Tags Allowed

Member Can Access Topics

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11. Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will

be collaborating with NTO’s staff on their research-related submissions.

Which user visibility setting needs to be enabled at a minimum?

None

Site User Visibility

Guest User Visibility

Portal User Visibility

12. Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

The Record Detail component is a custom component and was not configured correctly

The Record Detail component will only show record details for the Case object.

13. Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NIO has Customer Community Plus licenses.

How should NTO manage its accounts in its Partner Community?

Extend the Standard Role Hierarchy setting departments as child accounts.

Enable the External Account Hierarchy setting departments as child accounts.

Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

14. Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.

Which user license should be recommended for CK's employees to access Experience Cloud sites?

Salesforce Authenticated Site

Salesforce Unlimited

Customer Community

Platform Portal

15. Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires .

Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers

Experience Cloud cannot be used for employee apps.

Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.

Employee apps are only available in Unlimited Edition.

Chatter posts related to a record will be available in the employee app as well as the main org.

16. Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.

Some of the articles are more than 2 years old.

What should a consultant recommend to optimize the public knowledge base?

Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.

Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.

17. Ursa Major Solar would like the navigation menu in the customer portal to be vertical.

Which two options make this possible? Choose 2 answers

Edit the default navigation

Download an app from AppExchange

Fix the header’s Position.

Write custom code

18. Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.

Which template should UC select?

Customer Account Portal

Help Center

Partner Central

Build Your Own

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Updated Experience Cloud Consultant Practice Exam [2022] Pass Salesforce Experience Cloud Consultant Exam

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